Term & Conditions

Welcome to ARLAVYA. These Terms & Conditions govern your use of our website and services. By accessing or purchasing from our site, you agree to abide by these terms.

1. General Terms

By using this website, you confirm that you are at least 18 years old or have legal parental consent.
We reserve the right to modify, suspend, or discontinue any product or service at any time without notice.
Prices and product availability are subject to change.
Company Name - Orison Ventures

2. Orders & Payments

All orders placed through our website are subject to acceptance.
Payment must be made in full before order processing and shipment.
We accept payments in all electronic forms.
In case of fraudulent transactions, we reserve the right to cancel your order.

3. Shipping & Delivery

We ship across all India.
Estimated delivery times are between 5 days to 9 days but may vary due to unforeseen circumstances.
Customers are responsible for providing accurate shipping details. We are not liable for delays or failed deliveries due to incorrect information.

4. Returns & Refunds

If you are eligible for any refund, the same shall be given to you as per the following guidelines:
All refunds & replacement process initiation shall be subject to pick up of all cancelled items from your/customer's premises.
Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 days.
Refund will be initiated via NEFT, cash or by the way payment was originally made.
Depending on the orders, the processing charges might be deducted.
The refund amount will be credited to your account within 4-5 working days after the returned products are received.
The replacement will be delivered within 7-10 working days after the returned item is received and processed at our warehouse.
Customers can return products within a 10-days timeframe.

5. Warranty & Damage Claims

Certain products come with a limited warranty. Please check product details for warranty coverage.
Any damage during transit must be reported within 24 hours with supporting images. Also, in case of damaged product received, the same should be mentioned on the POD, failing which it will be understood that product was delivered in good condition.

6. Intellectual Property

All website content, including images, logos, and product descriptions, is the property of ARLAVYA and may not be used without permission.

7. Limitation of Liability

We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services.

8. Governing Law

These Terms & Conditions are governed by the laws of India.

9. Cancellation Policy

Cancellation in Case of Damage: In case if you receive a damaged or defective product, bring it to the notice of delivery personnel immediately at the time of delivery and report a complaint by raising a ticket at help center.
Damage & defect will be assessed in 72 hours, and a solution will be provided. If, in the opinion of Arlavya, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by Arlavya, to address the issue.
Cancellation in case of Wrong Product: If the product does not comply with the specifications as per your original order, raise the issue immediately & report it by raising a ticket at the help center.
Cancellation in case of Change in Requirement: You can cancel your order for any product within 24 hours of placing it, and a full refund will be initiated pertaining to the order.
However, cancellation can only be done if the product is in production / pre-production stage. Cancellation is not possible after a product has been dispatched from the national/regional warehouse. Post the 24-hour window, no cancellation will be entertained.
You must address or submit the damage/defect concern within 72 hours. Any queries for damage/defect will not be entertained once the timeline is breached.
For fragile products, customers are requested to share an unboxing video in case of damage/defect.

TERMS OF SHIPPING AND DELIVERY

2.1 We partner with third party logistic service providers in order to effectuate Product shipping and delivery to you ("Logistic Partners"). You will be provided with an estimated timeline for the delivery of the Product purchased from the Urban Ladder Platform. This estimated timeline shall be notified to the user on the order confirmation page displayed at the time the order is confirmed by us. We will also share details about your orders pursuant to their dispatch on the e-mail ID and/or mobile number provided by you/ registered with us. You agree and understand that though we effectuate Product delivery to the Users through our Logistic Partners, we reserve the right to ship and deliver the Products on our own without engaging any Logistic Partners or third party service providers.

2.2. You agree and understand that though we endeavour to ship and deliver our Products all across India, we may, in our sole discretion determine a select list of areas which are unserviceable for delivery of Products. We or our Logistic Partners do not provide shipping and delivery services in such unserviceable areas and may not process your orders on the Urban Ladder Platform in such cases. In the event an area has been deemed unserviceable by us, we shall notify such user at the time of placing an order for purchase of Products on the Urban Ladder Platform. You may also verify whether an area is unserviceable for deliveries by us by entering the relevant area pin-code on the Urban Ladder Platform.

2.3. You agree and acknowledge that to effectuate timely delivery of the purchased Products to you, we may inquire or collect specific information like your name, shipping address, billing address, landmarks, contact details, etc. You shall ensure that all information that is submitted by you to us on the Urban Ladder Platform is true, complete, accurate and sufficient to identify the actual place of delivery. You understand that you shall bear absolute liability in case of any failure by us in delivering the purchased Products due to your failure to provide correct, complete, sufficient and accurate information at the time of placing the order. It is further clarified that we shall not be liable in any manner and at any point in time due to your failure to provide correct and complete information.

2.4. We will attempt to deliver the purchased Product to your designated address within the estimated timeline of delivery notified to you. In the event you are not available or present to accept the delivery of the Product, our Logistic Partners will make a maximum of 3 (three) attempts to deliver the purchased Product(s) to you. If the third delivery attempt is unsuccessful and you continue to remain unavailable, we reserve the right to cancel the order of the purchased Products at our sole discretion and process the return of such Product to us. We further reserve the right to deduct the shipping and delivery charges borne by us while processing any refunds subsequent to such cancellation.

2.5 While we make reasonable endeavours in ensuring that purchased Products are delivered to you in a timely manner and within the timeline notified to you, you accept and acknowledge that the delivery may be delayed on account of:

(a) Logistical issues beyond our control;

(b) Unsuitable weather conditions;

(d) Acts of God such as floods, earthquakes, etc.;

(e) Other unforeseeable circumstances.

In such events of delay, we shall make reasonable attempt to inform you by writing to your email ID and/or mobile number registered with us. We disclaim all liabilities that may arise on account of our failure to inform or notify you of delays in the delivery of purchased Products on the Urban Ladder Platform. Further, we shall be under no obligation to compensate you for any claim that may otherwise arise on account of delay in the shipment or delivery or use of the purchased Products.

2.6. We endeavor to engage Logistic Partners, employees, agents with the highest regard for ethics and integrity; and behave in a fashion that exudes thorough professionalism, competence and good mannerism. You agree and acknowledge that the actions, inactions of delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive. Since we are merely facilitating delivery of a Product purchased by you, we shall not be liable for any acts or omissions on part of our delivery agents, employees, or personnel and/ or the Logistic Partner or their employees, agents, or personnel including deficiency in service, wrong delivery of Product, time taken to deliver the Product, Product package tampering, etc. For the sake of abundant clarity, it is stated that any ill-mannerism, impoliteness, discourtesy or offensiveness shown by our delivery executives or the employees, agents, personnel of the Logistic Partners is beyond our control and any issue arising between you and our delivery executive or an employee, agent, personnel of the Logistic Partner will have to be resolved by the you, independently. You agree and acknowledge that you will not hold us responsible or require us to settle, mediate or resolve any disputes between you and the delivery personnel delivering the Products to you.

2.7. Once you place an order on the Urban Ladder Platform, we process such order and hand over the purchased Product to our Logistic Partner. The User will receive a unique tracking identity number once the purchased Product is handed over to the Logistics Partner, which will enable the User in tracking the status of delivery of the purchased Products. The User may use the tracking identity number on the Urban Ladder Platform or the website and/or the mobile application of the Logistic Partner to check the status and location of the purchased Product and its estimated time of delivery. Our customer service team coordinates with the Logistic Partners to ensure that the Products are delivered to you at the earliest and make all reasonable efforts in ensuring that the Logistic Partners update the tracking status of the purchased Products on a real time basis. It is clarified that we engage third party service providers to effectuate deliveries of the Products and hence, we do not guarantee the accuracy or correctness of the tracking status and the status may be subject to inconsistencies arising out of time-lags in updating the information and/ or other technical difficulties which are not in our control.

2.8. We reserve the right to charge or collect shipping fees on Products from time to time. Shipping charges may vary based on the value of the Product, type of Product, area of delivery, payment mechanism, etc. You agree that we are authorized to collect, on behalf of the Logistic Partner, the shipping and delivery fees for the delivery service provided by the Logistic Partner. In the event we charge a shipping fees for the delivery of a purchased Product, such shipping fees will not be refunded by us pursuant to any return request raised by you. However, we may make exceptions and refund the shipping fees in the event a defected, damaged, deficient or incorrect Product (for reasons attributable to, and accepted by us after due verification in our sole discretion) has been delivered. You acknowledge and accept that the title and risk of all Products ordered by you shall pass on to you upon the delivery of the purchased Products to you.

2.9. Return of purchased Products are facilitated through our reverse-Logistics Partners. On receipt of request for return of Product on the Urban Ladder Platform and the same being duly acknowledged by us, our reverse-Logistics Partners shall get in touch with you in order to collect the purchased Products from you. We process returns of purchased Products in accordance with our Cancellation, Return and Refund Policy.

For any queries, contact us at orison.venture@gmail.com & +91-8149305221.

By using this website, you agree to these Terms & Conditions.